![]() ![]() I always select the repair option, but that has no effect on how Acrobat performs. The box has two check boxes within, one for "quit" and one for "repair". ![]() This has shown up several times in the last few months. I've kept up with all updates to Mojave over the last two years as well as all updates to the Creative Cloud apps.īut there may be an issue related to this fact: I've been getting a second warning box telling me that my Adobe Creative Cloud needs repaired. Be sure to install any available updates for the application and macOS." The box then lists a bunch of code and a ton of other stuff about my system.ĭumping the prefs didn't do anything to help. You may need to reinstall the application. Check with the developer to make sure Adobe Acrobat works with this version of macOS. Anyway, opening it through the Adobe Creative Cloud window gets me a warning box telling me this: "Adobe Acrobat cannot be opened because of a problem. I did the new install for the Creative Cloud apps, and allowing that tried to open Acrobat DC (I see that sometimes it is not listed as such: I sometimes see it listed as Acrobat Pro DC). I tried everything listed in your response, and by the way thanks for that. Next launch Acrobat DC and see if the issue is resolved if it is, you can empty your trash as the preference files were recreated. You could start by deleting all of the files that say .plist - there might be 13 of them. Next, in the search box type in adobe acrobat and delete the files or follow these steps. Go to the GO menu in the finer and hold down option key to show the Library folder. How to remove preference files for adobe Acrobat DC. Others have said that deleting the preference files have helped remedy it as well as deleting Acrobat Web Capture Cookies. Regarding Adobe Acrobat DC being slow, you can see if you have the latest version and update if needed. You'll want to get the MacOS 10.12 or later version since you are on Mojave. ![]() You should be able to reinstall creative cloud by visiting the download page to download the desktop application. They have suggested the I post a message on this Apple Forum to make the Community aware so that their engineers will start to potentially address the problem - currently they are blaming Apple as you can see in the screenshot below. It is apparently a known bug, to which Adobe Support do not seem to be able to help with, even understand the issue, or have any possible resolutions, when I contacted them. Please see here the forum post on Adobe Support where I have screenshot every possible avenue for installing this toolset available here ![]() I have tried to install the Adobe Creative Cloud (latest installer version) as you cannot setup any of the companies' products without it and I am attaching a link below to full details of my current failed experiences of doing this on a clean MacOS install of Big Sur. Most important is that you Sign In (step 2), as without a sign in I believe the phone option will not be available.MacOS Big Sur (RTM) 11.0.1 Compatibility - BIG BUG!! - Creative Cloud Installer Trouble - infinity.and beyond Adobe Creative Cloud Software Install on MacOS Bug Sur RTM - BIG BUG!!!Ĭonclusion: Avoid MacOS Big Sur at the moment until Adobe corrects their Installerĭear Community, I have just upgraded my MacBook to MacOS Big Sur - released version (upgrade from Catalina) - all seems to be very stable with everything else except for the "Adobe Creative Cloud" main installer for deploying their full tool suite. NOTE: the phone number will vary depending on what region / location you live in. Support - Phone" option appears with a phone number listed below it that you can dial. Would like to contact us?" and below that a 'Chat' and 'Phone' option. Click the Show me my contact options button. What type of issue are you experiencing", click on Licensing and activation.A number of 'self-help solutions' will appear, but you should also see a BLUE button 'Show me my contact options'. What can we help you with?", click on Adobe Acrobat Pro. At top of screen click Support link, and select Contact Adobe.User your Adobe ID and password that is registered against your Acrobat Pro membership/license. ![]()
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